Information We Collect
When you submit a quote, sample, or contact request, we may collect your name, work email, phone number, organization, country or region, product interests, and the details you provide in the message field. We may also collect basic technical information such as browser type, referring page, device information, and general usage data to maintain and improve the website.
How We Use Information
Paper Mate uses inquiry information to respond to your request, prepare product or service recommendations, coordinate samples, support reseller or institutional buying workflows, and improve our business communications. We may use aggregated, non-identifying information to understand which product categories or resources are most useful to visitors.
Sharing
We may share relevant inquiry information with authorized representatives, distributors, service providers, or internal teams when needed to respond to your request. We do not sell personal information submitted through the website. Service providers that help host, secure, analyze, or operate the website are expected to handle information appropriately and only for the services they provide.
Retention and Security
We retain business inquiry information for as long as needed to respond to requests, manage supplier or customer relationships, meet legal obligations, and maintain reasonable business records. We use administrative, technical, and organizational safeguards designed to protect information, but no online system can be guaranteed completely secure.
Your Choices
You may request that we update or remove business contact information when legally and operationally appropriate. You may also choose not to submit optional form fields. If you no longer want to receive follow-up messages related to a request, contact [email protected] and include enough detail for us to identify the relevant inquiry.
International Users
This website may be accessed by users in different regions. By submitting information, you understand that your request may be processed in locations where Paper Mate, its partners, or service providers operate. We handle business inquiry information according to this policy and applicable legal requirements.